MacBook Pro Repairment

Posted on | In , , , |

Overview

  • I got my MacBook Pro repaired

This post is including personal experience. It might not represent all the replacement experiences

Spec of my MacBook

CPU 2.4 GHz Quad Core Intel Core i5
RAM 16GB 2133 MHz LPDDR3
GPU Intel Iris Plus Graphics 655 1536 MB
Ports 4 of Thunder Bolt 3 and 1 of 3.5mm Headphone Jack
Storage 512 GB Apple SSD
Screen Size 13.3" Retina Display
Colour Space Gray

Problem Analysis

Sound Problems

The sound from the right speaker sounded like it’s been compressed, and eventually stopped working.

Keyboard Problems

Some keys from the keyboard(butterfly mechanism 3) wasn’t working correctly. (Double input or not inputting anything)

Process of Repairment

Drop-off

I dropped my MacBook Pro at Apple Certified Service Centre on June 15th, 2020
The technician said it will take about 7-9 business days

Problem analyzed by technician

Technician started working on my device on June 30th, 2020. His comment on invoice for Pre-repair Testing:

1
2
3
4
5
6
7
8
9
10
11
3:24:48pm on 6/30/2020
Pre-repair testing:
USBC ports - all 4 ports charge battery
Camera - responds as expected
Speakers -
Microphone - responds as expected
Touch Bar - responds as expected
Touch ID -
Trackpad -
Keyboard -
Headphone jack -

More comments as he worked on my device:

1
2
3
4
5
6
7
8
3:04:12pm on 6/30/2020
Find My Mac is enabled.
Mac Resource Inspector - all pass.
Attempted normal startup - unit powers on, loads to user’s operating system.
Distorted audio from right speaker.
Internal inspection - debris stuck to speaker.
Cleaned speaker.
Issue persists.

Processing

After that, he called me and asked if I can turn off “Find My Mac”.
This are the comments left on that after the conversation:

1
2
3
4
5
6
7
8
3:41:00pm on 6/30/2020
Topcase with keyboard and speaker is attached.
Need to replace topcase with keyboard,
would take 5-10 business days for part to arrive and be installed.
Find My Mac is enabled, needs to be turned off before we can order parts.
Called customer
	- customer removed Find My Mac by erasing computer,
	- agreed to turnaround time.

1
2
10:50:05am on 7/10/2020
Replacement topcase arrived, started install.


While that, I had to use my iPad for all the homework from school, classes and tutoring.

Done

1
2
11:24:23am on 7/10/2020
Completed install.

After everything is done

Feeling

After all these things, I was really happy to get my Computer fixed in this COVID-19 Situation.
However, I was disappointed a bit with the timing of the repairment.
I went to this place instead of Apple Store because they were simply not open by the time I needed my MacBook fixed. But they have reopened on June 25th, and they would have got my MacBook fixed on the day I dropped it off, or the day after.
Still, my MacBook was under warranty from Apple since I have purchased mine on end of August, 2019. So all the replacement was free.
I’m glad that I was able to get my MacBook fixed after all.